FAQs

Who is The Chenille Co.?

Chenille Co. is one person.  I am a creator who loves to create AI clipart as well as use clipart/art that best reflects me and my interest. Even though I do work with a print/production partner, everything is designed by me.

Disclaimer: Please note most clipart is created with the help of AI software and then edited by me. I spend a long time coming up with ideas, creating and then editing every single clip art. I then compose high quality, single set or clipart bundles and or product.

Do you make the items featured on the site?

I design the art featured on the products seen. Some items are indeed drawn or digitally created by me or created with AI software but I support other artists and designers too (with commercial authorization). This allows my store to have a greater variety of products.

How long does delivery take?

Any mailed orders you purchase is made to order and I do not personally hold excess inventory or stock. Once shipped, you will receive a confirmation email and tracking number to ensure delivery. Most orders are received within 10-15 days. Please keep in mind that timeframes may change based on USPS delays and holidays.

Is international shipping available?

Yes, at an additional cost we can deliver around the world without issue.

What if my items arrive misprinted/damaged/defective? What if they don't arrive at all?

We can easily resolve any issues within 15 days after you receive your item. If there's ANY dissatisfaction, just contact me with several photos. 

Do you accept returns?

Items are made to order, so I do not accept returns or exchanges. However, if you aren't satisfied with your product, please send a few photos and a message. 

Can I have everything shipped together in a single package?

Products are occasionally sent separately to reach you as quickly as possible.

Where are your products delivered from?

Outside of the art and design portion, products are not personally created in my home. This job is left to top-rated/professional printers in the United States who then ship my items from their fulfillment centers. Unless otherwise noted, nothing on this site is shipped from outside the USA.  

I live in your city, can I pick up my order from your house?

No, I do not hold excess inventory or ship anything from my home.

 

Contact ChenillandCompany@gmail.com